RETURN POLICY
Thank you for your purchase! We sincerely hope you are happy with your items. However, if you are not completely satisfied with your Trinketears experience please use the ‘contact us’ portal on our website to review the order with us and come up with an appropriate solution.
DEFECTS, DAMAGES, & LOST PACKAGES
If for any reason your item is delivered damaged, please contact us via the ‘Contact Us’ portal on the website (www.trinketears.com) or via email at trinketears@outlook.com to arrange for a replacement/exchange. Please provide photos of the damaged item along with photos any box damage to assist us with insurance claims if applicable.
If your item appears to be lost in transit, please contact us. Once your package has been stationary/unscanned for 10 days or more carriers allow us to open a missing mail search. This search may take up to 10 business days however, most often do come to a positive resolution prior to this time frame. If after the 10 days of searching the carrier is not able to locate the package it will be deemed missing/lost.
In both above circumstances we always work to send you a replacement item as soon as possible whenever we can. Some items may not be able to be replaced due to being sold out or unavailable. In this case a refund will be offered.
CANCELATIONS
For all ‘on hand’ item orders and Loungefly ‘pre-order’ transactions cancelations are acceptable prior to your order moving to a ‘processing/shipped’ status. At that such time your order has been picked and processed for shipment and/or already shipped out via your selected carrier service. You will know your order has reached the processing or shipped status by a notification email which automatically generates to your specified email at check-out.
To cancel an item or order contact us ASAP using the ‘Contact Us’ portal linked at the top of the website OR email us at trinketears@outlook.com.
Personal Shopping Requests – any item that has not yet been purchased specifically for you can be cancelled/refunded. Any items requested and purchased by us for you are not eligible for cancellation/refund.
If you have ordered multiple items and would like to cancel any or all, please contact us ASAP using the above options to avoid further items being picked up for you.
You are only able to cancel items we have not been able to shop for. To know what we have been able to fulfill please contact us.
Your order will not move to a processing/shipping state until all items have been acquired. We may have some items for you but have not managed to obtain all of them prior to you reaching out. Contact us for the current status update of your shopping request fulfillment.
RETURNS
Returns are not accepted for any personal shopping request items due to these items being purchased special for you. We do not keep these items in our inventory and are unable to return them once purchased.
All other return requests must be opened/accepted through us via the ‘Contact Us’ portal on our website (www.trinketears.com) within 7 days of posted package delivery confirmation. Accepted returns must be postmarked and sent back to us within seven (7) days of the return acceptance date.
All returned items must be in new and unused condition, with all original tags and labels attached.
Returns are subject to a 20% restocking fee, any gratuity paid, plus the return postage. Postage will not be refunded, nor supplied for the return.
Personal Shopping Requests are not eligible for returns
To return an item, place the item securely in its original packaging and mail your return to the address provided by us in your return acceptance email.
REFUND PROCESSING
Cancellations – Once accepting your cancellation request you can expect your refund to begin processing immediately – 3 business days.
Pre-processing ‘on-hand’ and Loungefly ‘pre-order’ cancellations will result in a full refund MINUS the 3.5% processing fee associated with paying via PayPal and/or credit card.
Pre-processing Personal Shopping Request cancellations will result in a full refund for any and all items requested to be cancelled which have not yet been shopped for MINUS the 3.5% processing fee associated with paying via PayPal and/or credit card.
Depending on your bank or financial institution it could take anywhere from 5-10 business days post refund processing for your account to reflect the returned funds.
Returns - After receiving your return and inspecting the condition of your item, we will process your return to your method of payment selected during the original check-out. Please allow at least 5 business days from the receipt of your item to process your return. Keep in mind all refund amounts are MINUS any paid gratuities, shipping costs, and then MINUS 20% off the item cost for a restocking/payment processing fee.
Depending on your bank or financial institution it could take anywhere from 5-10 business days post refund processing for your account to reflect the returned funds.
QUESTIONS?
If you have any questions concerning our return policy, please contact us at: trinketears@outlook.com