FREQUENTLY ASKED QUESTIONS
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Q: How does it work?
A: Visit the ‘Disney Parks – Requests’ section of our store to browse several indexed items available at the parks. Add any you are interested in to your cart and check out as normal. You can even add other items not requiring shopping and only check out once.
Q: I do not see an item I would like listed, can I still request it?
A: YES! It is impossible to keep our items up to date with the current inventory, try as we might. If there is an item you know you would like please search ‘special shopping request’ in our store and a $0 item will appear. Fill in all the info you have on the item and check out. (you will not be charged anything for this item) Be sure to include a working email and our team will be in touch with an estimate on the item request.
Q: Do you accept all requests?
A: We make every attempt to fulfill all requests. However, some items may not be available even to us. We take each request on a case by case basis and will always communicate back if we are unable to fulfil a request.
Q: Does checking out/completing payment guarantee me the item?
A: We cannot guarantee an item until we have it on hand. Accepting the request (checking out) simply means that we agree to go to the location the item is available at to acquire it. We aim to fulfill requests as soon as possible, however we cannot guarantee the availability of the item as we do not have access to stock levels.
Q: What happens if I have to cancel a request I made?
A: We do kindly ask that all requests are serious and are made with the intention of following through with the transaction. That being said, we understand that unforeseen circumstances change plans. Should you need to cancel a request, contact us ASAP via our email or ‘contact us’ portal and we will stop fulfillment for all items not yet purchased for you. Unfortunately, if we have already purchased an item for you this CANNOT be cancelled, refunded, or returned. See below outlined return policy.
Q: How quick is the turnaround after a request is placed?
A: We fulfill all orders as quickly as possible, however depending on stock levels fulfillment could take anywhere from 5-10+ business days. If you have a deadline of when you need the item, please reach out. We can often make special arrangements to accommodate whenever possible and within the limits of our control.
Q: What are the service/pick-up fees associated with personal shopping requests?
A: Service fees are determined on a case by case basis depending on several factors including ease of availability, product location, etc. We charge a minimum of $2 per item, and a max of $50 per item.
For most Disney Park’s locations, open edition, and readily available merchandise we charge 10-15%% of the item's retail cost plus tax rounded to the nearest whole number, plus the cost of shipping.
3rd party/hotel locations, Sold out, limited edition, or exclusive merchandise may be subject to additional fees up to 30% after the items retail + tax prior to shipping due to accessibility of the items.
For an exact quote for an unlisted item please utilize the ‘special shopping request’ item in our store (refer to FAQ 2 for more info) and check out after filling out as much detail as possible. A member of our team will reach out to you soon to provide a more specific quote. *Serious inquiries only please*
Shopping Request Return Policy
CANCELATIONS
Personal Shopping Requests – any item that has not yet been purchased specifically for you can be cancelled/refunded. Any items requested and purchased by us for you are not eligible for cancellation/refund.
If you have ordered multiple items and would like to cancel any or all, please contact us ASAP using the above options to avoid further items being picked up for you.
You are only able to cancel items we have not been able to shop for. For a current update on what we have been able to fulfill please contact us.
Your order will not move to a processing/shipping state until all items have been acquired. We may have some items for you but have not managed to obtain all of them prior to you reaching out. Contact us for the current status update of your shopping request fulfillment.
Personal Shopping Request cancellations will result in a full refund for any and all items requested to be cancelled which have not yet been shopped for MINUS a 3.5% processing fee associated with paying via PayPal and/or credit card.
Depending on your bank or financial institution it could take anywhere from 5-10 business days post refund processing for your account to reflect the returned funds.
RETURNS
Returns are not accepted for any personal shopping request items due to these items being purchased special for you. We do not keep these items in our inventory and are unable to return them once purchased.